« Laura Secord »: means Laura Secord s.e.c and its affiliates.
« Website » means the Laura Secord Internet site - www.laurasecord.ca.
« personal information »: means information about an individual that directly or indirectly identifies the individual (e.g. name, mailing address, e-mail address).
« privacy incident »: An incident that threatens the confidentiality of an individual's personal information and poses a risk of serious harm to the individual. This could include a/an:
- Unauthorized access, use, disclosure;
- Loss of information;
- Breach of confidentiality of information.
2. Our Commitment
Laura Secord ("we" or "us") are committed to respecting the privacy and protecting the personal information of our customers and employees ("you") in accordance with applicable laws in Canada.
We have adopted internal policies and procedures to achieve these goals. Our employees are trained and educated in the protection of personal information in accordance with these policies and each employee is required to sign a confidentiality agreement.
3. Collection and use of personal information
The only personal information we collect about you is information that you voluntarily provide to us and that is necessary for your transactions and certain other activities in connection with the website. In all cases, we ask for your consent to collect personal information.
The information collected is generally used for purposes such as:
- Responding to your requests;
- Obtaining your feedback and soliciting your opinions;
- Providing you with customer service;
- Measuring the effectiveness of our website;
- To offer you new products or services;
- To administer contests or promotions.
Please see our website's Cookie Usage Policy at: https://laurasecord.ca/policy-on-the-use-of-cookies/
for information on how to disable certain information gathering features.
As part of your transaction, you are asked to voluntarily provide certain personal information such as your name, e-mail address, mailing address and telephone number. This information is used to complete your online transaction and ensure accurate and timely delivery of your package.
We may also use your personal information to communicate and correspond with you in connection with a transaction. With your consent, we will also communicate with you from time to time by e-mail regarding products or services that we believe may be of interest to you. You may opt out of receiving email communications from us at any time by selecting the "Unsubscribe" option at the bottom of each correspondence.
4. Conservation and destruction
We retain only the personal information that is necessary for the purposes of your transaction or the activities of our website for a period of time consistent with the record retention rules we have adopted as required by law.
When it is no longer required or necessary to retain your personal information, we will destroy or anonymize it.
All information you provide to us is processed using a secure encryption protocol that encrypts the data you enter.
All data collected is protected against unauthorized access and is hosted on a server.
Please note that this data may be stored on a server outside of Canada. Laura Secord may transfer information about you, including your personal information, to other countries that have different data collection and use laws than Canada.
By providing your personal information on the Laura Secord website, you consent to the transfer of that information to Canada or to other countries.
We place a high priority on assessing and responding to any privacy concerns regarding your personal information. We take reasonable steps to ensure the security of your personal information collected through the Laura Secord website. However, we cannot ensure that such information will not be lost or used fraudulently by third parties.
You are responsible for maintaining the confidentiality of your unique password and account information, as well as for controlling email access between you and Laura Secord.
6. Access Request
Access to the personal information we collect is strictly controlled. Only our employees whose tasks require them to have access to the personal information we collect.
By you: You may have access to your personal information held by us at any time within a reasonable period of time in relation to the request.
A request for access to information may be made in writing to the Privacy Officer at:
You will be required to provide proof of your identity and your explicit consent before your personal information is released to you.
Only a reasonable printing or media fee may be charged to the applicant. The applicant will be notified before action is taken.
7. Sharing with third parties
Third parties may have access to your personal information only in response to legal requests or with your explicit consent.
We may retain for an extended period of time and share your personal information in response to a legal request (such as a search warrant or court order) if we believe in good faith that the law requires us to do so. We may also do so to prevent fraud or other unlawful activity.
You may request deletion of your user account and personal information by emailing email@example.com. You will be required to confirm your identity and explicit consent in order for your request to be processed. A confirmation of the deletion of the account will be sent to you by email once the deletion is completed.
9. Complaints, Questions and Privacy Incidents
If you have a complaint or question regarding the protection of personal information, you are invited to contact our customer service department by contacting the Privacy Officer.
Your complaint or question will be handled by our team and we will inform you of its status as soon as possible. Please be assured that Laura Secord's team places a high priority on all privacy risks within our organization.
If you believe that you are the subject of a privacy incident involving Laura Secord that could cause serious harm to you or others, you must report the situation to us immediately.
Contact information for the Privacy Officer:
Att. Jean-Philippe Leclerc
Address. 550 Godin Avenue, Quebec City, Quebec, Canada, G1M 2K2
10. Summary in the event of a change of ownership:
11. Updating of Policy
This policy is subject to change from time to time as practices evolve and as laws and regulations in Canada are revised.
By continuing to use this website, you agree to any subsequent changes to this policy.