Shipping information

COVID-19

In light of the current situation with the Covid-19, preparation and shipping delays may be longer than usual. We are unfortunately unable at this time to provide and/or guaranty any delivery date. We thank you for your understanding and patience.

 

IMPORTANT
Due to Summer's warm temperatures, no orders will be processed on Thursdays and Fridays. These orders will be shipped out the following Monday in order to ensure products arrive in good condition. If you are scheduling a specific delivery date, please take this under consideration when placing your order.

SHIPPING INFO

Tracking your order
Once your transaction is completed and accepted, you will receive an email confirming your order. As soon as your order has been processed, a second email will be sent to you confirming shipment and providing you with a tracking number allowing you to trace your package via Canada Post’s Website.

Order preparation
Laura Secord* will attempt to prepare and ship your order within a 24 to 48 hour timeframe from the moment your order is received. However, it is possible, due to circumstances beyond Laura Secord's control, that we exceed such timeframe. Orders are processed Monday through Friday, from 9 am to 4 pm (Eastern Time), with the exception of Canadian and US statutory holidays.

Delivery time
Delivery times may vary depending on the shipping option you selected at check-out or depending on the point of shipping. You will be entitled to two options to choose from at check-out with different delivery times for each one. Shipping costs will vary depending on the chosen option. The shipping costs will be automatically calculated and presented to you at check-out before you complete your order. All Website orders are shipped using Canada Post services and the costs and terms of delivery are those of Canada Post. There are no deliveries on weekends.


Laura Secord accepts to sell its products only if they are shipped to adresses in Canada or the United States.
Shipping to remote areas may take longer than shipping to major urban centres. Deliveries are made on business days only. Business days are Monday through Friday, with the exception of Canadian and US statutory holidays.
Shipping costs are not uniformed and may vary depending on the size and weight of the package. Shipping costs are those established from time to time by Canada Post.
At this time, it is not possible to pick-up orders made online from store locations or to have them shipped to international addresses.
Laura Secord is nor responsible for the costs and/or delays established by Canada Post.